Last Updated: January 14, 2025
Introduction
This document outlines the refund, return, and cancellation policies for services provided by Your Video Editor, operated by AUTHORITYMAGNET OPC PRIVATE LIMITED, a government registered company in India. We believe in transparent business practices and aim to ensure our clients fully understand their rights and obligations regarding our services.
Service Delivery Framework
Our service delivery operates on clearly defined timelines to ensure transparent and efficient processing of all orders. Our standard delivery timelines are:
- Long-form video editing services: 3-5 business days
- Short-form video editing services: 36-48 hours
- Rush delivery services: Available upon request at additional cost
These timelines begin only after we have received all necessary materials, confirmed payment, and obtained clarity on all project requirements.
The actual processing time may vary based on the complexity of the edit requested, the current project volume, and any specific customization requirements. We will communicate any anticipated delays or timeline adjustments promptly through our project management system. Business days are considered Monday through Friday, excluding recognized Indian national holidays.
Cancellation Terms and Procedures
We understand that circumstances may require you to cancel a service you’ve ordered. Our cancellation policy is structured to be fair to both our clients and our business operations. If you need to cancel your order before we begin the editing process, you may request a full refund within 24 hours of purchase. Such requests must be submitted via email to [email protected], and upon approval, the refund will be processed through your original payment method.
Once our editing team has commenced work on your project, we cannot offer refunds for cancellations. This policy exists because we allocate dedicated resources and begin investing time and expertise into your project immediately upon commencement. However, your project credits will remain valid for 12 months from the purchase date, allowing you to use them for future projects within that timeframe.
For clients subscribed to our monthly services, we require cancellation notice at least 30 days before the next billing cycle. We do not provide partial refunds for unused portions of the current billing period. All pending projects must be completed or formally cancelled before the subscription termination takes effect.
Refund Eligibility and Process
We maintain strict quality standards for our video editing services and will issue refunds in specific circumstances where we fail to meet our service obligations.
Refunds are available in the following cases:
- Failure to deliver within the specified timeline without valid reason
- Inability to provide the service as described
- Technical issues on our end preventing service delivery
- Technically unusable final deliverables
- Corrupted exported files
- Failure to meet promised resolution or format specifications
Each refund request is carefully evaluated based on these criteria.
However, we do not provide refunds for subjective preferences regarding editing style, changes in project requirements after editing has begun, or delays caused by incomplete or late submission of materials. Once a service has been delivered according to the specified requirements, it is considered complete and non-refundable. Unused credits that expire after 90 days from purchase are also non-refundable.
Refund Processing and Timeline
To initiate a refund request, please follow these steps:
- Email [email protected] with subject line “Refund Request”
- Include your order number
- Provide a detailed explanation of the reason for refund
- Attach any relevant supporting documentation
Timeline for refund processing:
- Review of refund requests: Within 2 business days
- Processing of approved refunds: 5-7 business days
- Refund method: Through original payment method used for purchase
All refund requests will be carefully evaluated according to our refund eligibility criteria.
Project Credits and Validity Period
Our service operates on a credit-based system with a defined validity period. All purchased video editing credits remain valid for 12 months from the date of purchase. This expiration policy helps us maintain efficient resource allocation and project management. Once credits expire, they cannot be refunded, extended, or reactivated. The expiration date for your credits is clearly displayed in your account dashboard.
These credits are non-transferable between accounts and cannot be converted to cash or other services. We prohibit the sale or exchange of credits between users to maintain the integrity of our service system and ensure quality control.
Quality Assurance Guarantee
We take pride in delivering high-quality video editing services and stand behind our work. If you receive work that doesn’t meet our technical quality standards, you must report any issues within 48 hours of delivery. When reporting quality concerns, please provide specific examples of technical problems to help us address them effectively. We reserve the right to one opportunity to correct any technical issues identified. If we cannot resolve legitimate technical issues after attempting corrections, we may issue a refund at our discretion.
Payment Processing and Security
All payments are processed through secure, authorized payment processors that comply with international security standards. Our payment processing adheres to all requirements set forth by Stripe and other payment partners.
Important payment processing terms:
- Service fees: Refundable according to our refund policy
- Payment processor fees: Non-refundable
- Chargeback handling: Follows payment processor guidelines
- Transaction security: Compliant with international standards
- Payment methods: All major credit cards and approved digital payments
All chargeback and dispute policies align with our payment processors’ guidelines to ensure secure and compliant transactions.
Legal Framework and Dispute Resolution
Any disputes regarding refunds or service delivery will be handled according to Indian law. We require written documentation of all communication related to disputes to maintain accurate records and ensure fair resolution. Our dispute resolution process is based on objective evidence and our stated policies. In cases where necessary, we may engage third-party mediation to resolve complex disputes.
Force Majeure Events
We cannot issue refunds for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet or power outages, or other force majeure events. In such cases, we will work with affected clients to complete their projects as soon as conditions permit.
Policy Updates and Modifications
We reserve the right to update this policy to reflect changes in our business practices or legal requirements. Any modifications will be posted on our website and will be effective immediately upon posting. These changes will apply to all subsequent transactions but will not be retroactively applied to existing orders or completed services.
Contact Information and Support
For any questions or concerns regarding our refund, return, or cancellation policies, please contact us at:
Email: [email protected]
Website: https://yourvideoeditor.com
Consumer Rights Protection
This policy operates in conjunction with, and does not affect, your statutory rights under Indian law. All provisions outlined in this policy are in addition to your legal rights as a consumer under applicable Indian consumer protection laws.
